Dependable Sewer Cleaners
 

Do I have a septic tank or a public sewer system?
Where is my septic tank?
Is the city responsible for my problem?
What will services cost?

What should I do while I am waiting for a serviceman?
What should I do to prevent sewer backups?

Do I have a septic tank or a public sewer system?

When you purchased your home, the prior owners should have informed you of this information. If you have a water meter, chances are that you are on a public sewer system. If you live inside city limits, with normal city lots and very close neighbors, you are probably on a public sewer system. If you live in a rural area with very large lots, you probably have a septic tank. Also, ask your neighbors or the prior occupants.

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Where is my septic tank?

If it is possible, check with the prior occupants. Most of the time, you can locate your septic tank by looking at your lawn. If there is a section of lawn where grass does not grow, or dies quickly in the summer, or the snow melts quickly in the winter, this is probably where your septic tank is.

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Is the city responsible for my problem?

Most homeowners are responsible for the line leading from their house to the connection to the main at the street. The main line at the street is the responsibility of the city. A good way to tell if your main sewer line is backing up on your street is to ask the neighbors if they are having any problems with their sewer. Check with the neighbors on each side of you house. If they are also having problems, notify the proper city authority.

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What will services cost?

This depends on the problem, please have the following information ready when calling:
Are you serviced by the public sewer system, or a septic tank?
Where is the water coming from? (The basement floor, basement walls, your sump pump, etc.)
Is the water clear, or is it obviously sewage?
How many feet is it from the house to the street?
(If you are on the public sewer system)

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What should I do while I am waiting for the serviceman to arrive?

Avoid running any water. Don't do the dishes, laundry, flush the toilet, or take a shower. Any water that you run will continue to backup in your crawlspace, basement, or the lower floors of your house.

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What should I do to prevent sewer backups?

Unexpected sewer backups can be hassle and clean up can be time consuming. They can also be costly because your home and personal items may be damaged. The best way to avoid this problem is to schedule preventative maintenance before you have a clogged drain. Call our office and we will help you schedule a preventative maintenance plan that fits your schedule and budget.

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